by susan c young Quotes (936 Quotes)
“The actor, writer, and director Woody Allen once said, “80% of success is just showing up!”
You Can Show Up By . . .
• Sharing ideas.
• Being dependable.
• Keeping your word.
• Taking the initiative.
• Volunteering to be of assistance.
• Being there when a friend needs you.
• Raising your hand and asking questions.
• Attending your children’s sporting events.
• Taking your place and claiming your space.
• Demonstrating that you have something to offer.”
“A discreet person . . .
• is strong, yet humble;
• expresses genuine concern and interest;
• exercises caution to avoid unnecessary risks;
• knows intuitively when a situation or conversation is heading in the wrong direction;
• does not need to tear others down to build himself up;
• refrains from using foul language or speaking brashly;
• regulates her reactions and responds appropriately;
• takes the higher road rather than wrestling in the mud;
• remains gracious and poised in the heat of the moment;
• refrains from unnecessary confrontations;
• does not break confidence or share other people’s secrets with which they have been entrusted;
• communicates with deliberation and confidence.”
“Even if you’re not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your ability to keep your personal details close to your vest will encourage others to feel that you are trustworthy enough to be trusted with their personal details.”
“You can be dressed to the nines and have it all going on, but if you don’t have shoes to support your look, they can be your undoing. Your shoes should be appropriate, clean, polished, and maintained if you want to make a great impression and fortify your credibility. If your shoes are scuffed, dirty, or worn, clients may wonder what other details you’ve neglected to attend to.”
“Approachable people . . .
1. Use body language to their advantage.
2. Are open-minded to new people and new experiences.
3. Encourage others to feel better about themselves.
4. Are willing to be told not what they want to hear, but what they need to hear.
5. Provide an inviting aura that is warm and comforting.
6. Realize that authenticity and transparency earn trust.
7. Intuitively tune into the feelings and needs of others.
8. Are emotionally steady and respond appropriately when they sense awkwardness or discomfort in others.
9. Radiate happiness and curbs cynicism.
10. Provide a safe environment for others to express themselves.
11. Make others feel valued and appreciated.
12. Listen and consider other people’s viewpoints and opinions.”
“One simple glance can convey to your recipient that you are . . .
• Paying attention
• Being respectful
This list barely scratches the surface; however, it opens the conversation about how vital your eye contact is for making positive first impressions.”
“UN-Impressive Acts of Indiscretion
• Forwarding other people's emails without getting permission.
• Throwing other people under the bus to save yourself.
• Talking loudly, being boorish and insensitive to the others around you.
• Flagrant cheating.
• Burning bridges.
• Talking smack.
• Dissing your competitor to your customer.
• Oversharing and revealing too much personal information about yourself and others.
• Breaking trust by sharing someone else’s secrets.
• Being passive-aggressive to manipulate a situation or person.
• Saying one thing and doing another.
• Being two-faced.
• Lying by omission.
• Dispensing bulls#@%!”
“There are times when eye contact can move to the dark side and become creepy, hostile, rude, or condescending. When it is overused or made for the wrong reasons, eye contact can make others feel uncomfortable and leave a terrible impression . . .
• obsessive staring
• too much intensity
• inappropriate focus
• averting eyes
• obvious contempt
• gawking, ogling
• casting the "evil eye"
• unwelcome looks
• rolling the eyes”
“8 Ways to Shine a Positive Light on Others
1. Let the other person appear smart. The person who desperately tries to be the smartest person in the room inevitably comes off as the least.
2. Don’t bring attention to anything which may embarrass another person. Whether your conversation partner has poor grammar, a pimple on his chin, or lacks social grace, a discreet person does not say or do anything which would make another feel ashamed, embarrassed, or humiliated. Allow the other person to maintain his own grace and dignity.
3. Ask their opinions, seek their advice, ask them inquiring questions. By allowing them to reveal their opinions and knowledge, you will demonstrate respect and make them feel important.
4. Practice patience. Sometimes it takes a person a moment to gather her thoughts, process information, or respond appropriately. Your patience is respectful and appreciated.
5. Maintain your calm. Rather than react with anger or defensiveness, regulate your response and shift the energy into a more positive direction.
6. Put your ego aside. Allow another to triumph and enjoy the spotlight.
7. Be aware and concerned for the feelings of others.
8. Purposely seek ways to put others at ease and make them feel comfortable.”
“I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.
Persistently Exceed All Customer Expectations”